How we can help.

Want to report noise nuisance?

Before taking any action, we have to decide whether the noise is unreasonable, based on a number of factors including:

  • the duration, frequency and intensity
  • what time it occurs ("reasonable hours" are usually classed as 7am–11pm)
  • whether it is a one-off or continuing problem
  • whether it is being made deliberately

Examples of the types of noise that we will investigate

  • barking dogs
  • noise from vehicles or machinery
  • DIY activities done outside of reasonable hours
  • loud music or television
  • shouting or banging from a property

We won't investigate

  • a one-off event
  • the everyday use of a property (lights being switched on or off, footsteps,
    doors closing and opening, use of household appliances, people talking,
    low-level sound from TV/radio)
  • where properties have poor sound insulation
Report noise nuisance

What happens after I make a report?

We'll contact you within five working days to find out more. We may need you to:

  • keep records of the noise
  • let us visit your property so we can witness the noise or set up noise monitoring equipment
  • provide witness statements and be willing to provide evidence in court

What action can Peabody take?

If we assess a noise as being unreasonable, we can:

  • offer a mediation service between you and the perpetrator
  • use our tools to encourage the perpetrator to change their behaviour (official warning letters, acceptable behaviour contracts)
  • work with the police and council to issue notices, seize equipment and prosecute if a notice is breached
  • we may seek to evict a perpetrator from their property, but this will only be in the most persistent and serious cases

If, after investigation, we are unable to deal with the problem, you can take action under Section 82 of the Environmental Protection Act 1990.

Report noise nuisance

Tips to reduce the noise you receive

  • tell your neighbour; they may not be aware they are causing a problem, and can then make changes to reduce or stop the noise
  • if talking to them doesn't help, or you feel that you are unable to approach them, report the noise
  • hang thick curtains or put sealant on windows and doors to insulate against sound
  • use a specialist noise cancellation machine, designed to drown out everyday noise
  • put furniture against walls where noise is coming from