Repair priorities
Our programme of repairs is designed to ensure the upkeep of our properties but inevitably other problems occur and are reported by residents. We prioritise these according to urgency. Not all repairs are carried out by Peabody- some are the tenant's responsibility.
The three priorities for reported repairs are:
Emergency - made safe within 24 hours
Work that affects the safety and security of you, your property or your possessions, including:
- total loss of electricity or mains water
- no heating between 1 November and 30 April
- backflow from a main drain
- a blocked toilet if it is the only one in the property (we may charge you for this)
- burst plumbing, if the flooding cannot be stopped by turning off the water
- boarding up unsafe doors and windows
Urgent - completed within seven days
Problems that present an immediate threat to you, your property or your possessions, including:
- a toilet not flushing
- a blocked sink, bath, shower or basin (we may charge you for this)
- no hot water
- no heating between 1 May and 31 October
- taps which cannot be turned off
- a temporary repair to a serious roof leak
Routine - completed within one month
Repairs that do not pose an immediate threat, such as:
- minor repairs to a door-entry system or TV aerial
- minor leaks and blockages
- renewing a broken bath, basin or toilet
- repairing or replacing sockets or light fittings
- routine glazing (not double-glazed units)
- replacing emergency boarding (we may charge you for this)
- minor joinery repairs
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