Repairs and maintenance
You can now report repairs online, via My Peabody. Please select the 'report repair' button (below). If you prefer to phone please call Peabody Direct on the freephone number 0800 022 4040. Check below to see which repairs are your responsibility and which are ours.
Smell gas?
Call 0800 111 999
Electric sparks?
Call 0800 022 4040
Flooding?
Call 0800 022 4040

Peabody repair responsibilities

Tenants in social housing
Peabody can repair many things in the interior and exterior of your home, but some repairs are tenants' responsibility.

Key worker and market rent tenants
As your landlord we are responsible for keeping the structure and exterior of the premises in good repair and ensuring that installations we provide are in proper working order.

Homeowners
Peabody has no repair obligations for the interior of your home, but may have exterior responsibilities. Please check your lease before reporting a repair. 

Tenants of commercial property
Specific repair responsibilities can be found in your individual lease. Please check your lease before reporting a repair. 

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