Interview with Joseph Olamogoke, environment caretaker

There are 150 flats on Priors estate and Joseph Olamogoke seems to know most of the occupants.

They wave and smile as he walks around doing his daily checks, responding to his friendliness. Mrs Mundy, a long-term resident of Priors, said: "He’s just marvellous. He is a good friend to me and a neighbourly man. He goes beyond his role. He is always helpful and friendly."

As a Peabody caretaker, Joseph has had training in first aid, health and safety issues, customer services and more. His priority, however, is keeping the estate spick and span and he takes a real pride in doing so.

He also reports repairs, replaces lightbulbs in communal areas and checks the lifts to make sure they are working. Residents sometimes tip him off about something that needs fixing though, more often than not, Joseph has already spotted it.

"Eyes and ears of the community" Joseph also keeps an eye out for anything suspicious. Though incidents of antisocial behaviour have fallen on the estate, there’s always a need to keep vigilant, especially when it’s mostly outsiders causing problems. He also removes graffiti if he can (and reports it if he can’t).

During the first week of every month, Joseph accompanies his manager, Job Adomah, the neighbourhood manager and local residents on estate walkabouts. These walkabouts are a useful way of looking at issues, especially any concerning dumped rubbish, as well as checking that residents are happy with the cleaning.

Joseph’s knowledge of his 'patch' means that he can raise specific concerns. However, Priors Estate consistently achieves the highest cleaning standard, "gold", which has been confirmed during inspections by resident inspectors.