Our regulator, The Tenant Services Authority's (TSA), published six national standards which took effect from April this year. We would like you to come along to talk to us about the standards and tell us how you think we perform against them and how we could improve.
You will have the chance to speak to staff, take part in workshops and give your feedback on our services, performance and future plans. The services we are looking at include repairs and maintenance, lettings, neighbourhood management and tenant involvement.
The TSA are also keen that we develop 'local offers'; these could be specific services or issues that you would like to see developed at a local level.
Although the standards don't specifically cover leaseholders we would like to hear lessees views on the standards and how they may impact on the services you receive.
In brief the standards are:
- Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
- Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
- Tenancy – which contains requirements relating to allocations; rent; and tenure
- Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
- Value for money
- Governance and financial viability
Have your say! Come along to one of our resident consultation sessions
We are holding an event to find out what you think of these standards, the possible development of local offers and how they may be applied by Peabody:
Thursday, 8 July 2010 6pm - 8.30pm (refreshments provided from 5.30pm)
Peabody Head Office, 45 Westminster Bridge Road, London, SE1 7JB
You can book your place by calling the Peabody Policy and Insight team on 0207 021 4457 or emailing policy.helpline@peabody.co.uk. Places are limited, so please book early to avoid disappointment.
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