From Monday, 17 May 2010, a new contractor will be taking over Peabody’s response to requests from residents for repairs. The contractor will also be looking after the maintenance of properties prior to occupancy.
There will be immediate benefits for residents:
- Flexible appointment times. Residents will be offered appointments between 8am and 8pm, Monday to Friday and 8am to 12 noon on Saturday
- Two-hour time slots. Appointment times will be allocated in two-hour slots during weekdays. This will mean reduced waiting times.
- Appointment confirmation. All appointments will be made when the repair is first reported and a text message sent to the resident to confirm.
Oiling the wheels: Peabody maintenance workers
Peabody residents played a key role in the contractor selection process and were particularly keen to have a user-friendly and reliable service. Residents were involved in drawing up the specification as well as the evaluation of the final eight companies that tendered for the contract.
The winning contractor, Osborne, is one of the UK’s leading construction and property services companies, with a history of excellent customer service delivery and a strong health and safety record. Read more about Osborne.
Note that current contact details for Peabody services will not change. Residents can call Peabody Direct on 020 7021 4444 or 0800 022 4040 (free from landlines) They can also email: peabody.direct@peabody.org.uk
Also note that market rent and key worker residents will have access to these repair services shortly.
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