Two new handbooks have been published for Peabody tenants.
Our main handbook has been updated following feedback from our tenants and from our recent Audit Commission inspection. The handbook includes important information about your tenancy and other useful topics such as moving home, paying your rent, pest control, keeping pets, your neighbours and parking.
You can download the residents handbook here (pdf, 1MB)
We have also created a new handbook 'A guide to repairing and maintaining your home', which has been put together to help you report repairs.
The handbook contains pictures to help you explain what needs repairing when you contact us and questions that we might ask you, so we can send the right person with the right materials to do the job on one visit.
It also explains the types of repairs we are responsible for, minor repairs which are residents' responsibility and what you should expect from our service. There are tips on home maintenance and information on what to do in the event of emergencies, such as a gas leak.
We hope you find both handbooks useful. Please contact Peabody Direct if you need more information or have not received your handbook.
Contact Peabody Direct
By phone, tel: (020) 7021 4444 or freephone 0800 022 4040 (only free from landlines, mobile charges may apply and these may vary). Lines are open Monday to Friday, 8am-8pm.
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