Peabody is inviting contractors to tender for it's responsive repairs service following an independent review of its maintenance service.
"Residents tell us that the service has improved but we know that they would like it to be much better," said Chief Executive Stephen Howlett. "This is why we asked independent consultants KPMG to propose ways in which Peabody could improve further.
"We believe that the best way forward is to appoint contractors with a track record of providing high quality, cost-effective maintenance services to public and private sector clients.
"This is about providing a joined up, good comprehensive maintenance service for our residents. While the repairs service has improved markedly over the past couple of years, it is still not able to demonstrate value for money, and customer satisfaction scores are not as high as we want them to be. We see this as an excellent opportunity to improve how we manage and deliver maintenance services."
The tendering process will begin this month, with the aim of appointing contractors in December. The in-house service provided by our direct labour organisation, Peabody Maintenance Partnership, will continue to carry out responsive repairs until they transfer to one of our new contractors in April 2010.
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