Peabody in the news

We’re supporting this year's Noise Action Week by continuing to raise awareness of the problems too much noise can cause in our communities.

Noise Action Week is a nationwide campaign that supports common sense solutions to local noise disturbance. It's co-ordinated by Environmental Protection UK, a voluntary organisation which has been working for a cleaner, quieter, healthier world since 1898. We at Peabody are pleased to support this campaign.

How we respond to noise disturbance at Peabody

We own and manage more than 27,000 homes across London and take reports of noise issues seriously. As well as providing general telephone support and advice to our residents, we've created our own noise nuisance procedure to help investigate cases of noise disturbance. We have also produced a noise nuisance booklet (pdf, 108kb) to help educate and inform.

Mediation
We also offer a mediation service to help the person making the noise (the perpetrator) and the recipient reach a mutually acceptable and agreed resolution.

Specialist advice
Melanie Serghides, who works in our Community Safety Team, has completed a (CCENM) IOA certificate of competence in environmental noise measurement.  This means that we can provide specialist acoustic advice on individual noise cases – in particular, offer noise level analysis and practical solutions to reduce noise in relation to its level and frequency.

What else we can do

In addition, we have duties and powers which allow us to deal efficiently with reports of noise affecting our residents. If we assess a noise as being unreasonable, we can:

  • Encourage the perpetrator to change their behaviour (for example, sending warning letters, creating acceptable behaviour contracts).
  • Work with the police and local authority to issue notices, seize any equipment and/or prosecute if a notice is breached.

Finally, our antisocial behaviour factsheet (pdf, 137kb) reflects how much we prioritise this issue and sets out how we will investigate cases of noise disturbance.

Further information

If you are a Peabody resident who is currently experiencing problems with noise in your neighbourhood, please contact Peabody Direct. You can also learn more about our response to noise disturbance and antisocial behaviour here.