Plumber fixing a kitchen sink

How we’re trying to clear up any confusion about repair responsibilities.

We know that how we respond to repairs is really important to our residents. We’re currently looking at how we can improve this process and deliver a better service.

As part of this, we’ve been reviewing the Repairs Handbook and the information it contains about responsibilities for repairs. To help clear up any ambiguities, we’ve created a table which clearly outlines which repairs tenants are responsible for:

               Tenant repair responsibilities
                Resident repair responsibilities: click to enlarge

This is intended to replace and supersede the table at the back of the Repairs Handbook, which will be updated and redistributed in due course.

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