Resident involvement
We're committed to engaging and involving residents in shaping the services we provide.
How to apply
Please see the options below and contact us or complete the resident involvement application form (Word, 49KB).
Our residents get involved for many reasons:
- improving the local community
- meeting new people
- learning new skills
- increasing confidence
- helping to review our policies and procedures
- working with Peabody management to improve services
- giving valuable feedback
There are several opportunities, depending on your circumstances and how much time you have:
Customer Panel
You'll be asked for your opinions and feedback on our policies and services, by email or in small focus groups. You can also be a mystery shopper, trained to test and give feedback on telephone or face-to-face contact with Peabody employees.
Yeading community event
Residents' associations
These are a great way to get involved in your local area or estate. We support around 30 active residents' associations and monitoring groups.
To find out if there is a resident association — or to discuss setting one up — please contact your Neighbourhood Manager.
What support does Peabody offer?
- training
- funding
- advice and guidance
- free use of Peabody premises (where available)
- administrative support
- an annual review of activities and accounts
Lillie Road neighbourhood charter event
In return for our support, we ask that residents' associations:
- hold annual elections for committee members
- produce annual accounts
- have a constitution
- are fair and equal, and actively encourage involvement from local residents
Regional forums
These
are made up of residents nominated from associations and other recognised groups. Meetings with senior Peabody managers are held four or five times per year to:
- develop and monitor neighbourhood services
- consider issues with a specific geographical, council or regional impact
- receive progress reports on how Peabody is performing in key areas, including, repairs performance, tenancy management issues and complaint
Each forum has an annual budget (around £300,000) to allocate for small environmental works.
Resident Scrutiny Panel
This is a new group, comprising 14 residents, officially launching in May 2013. They will monitor and evaluate the services provided by Peabody, examine specific service areas in detail, and make recommendations for change and service improvement
More about the Resident Scrutiny Panel
Related documents
Resident involvement strategy 2012-15 (pdf, 632KB)
