What to do if we have not dealt with your complaint properly

If your complaint has been through all three stages and you are not satisfied that we have sorted out the problem, you can contact the Housing Ombudsman Service.

This is an independent national service which investigates complaints against housing associations and other social landlords. 

You can contact the Ombudsman at:
81 Aldwych, London, WC2B 4HN.
Tel: (020) 7421 3800 
Website: www.housing-ombudsman.org.uk

In this article

	What can I complain about?		How we will deal with your complaint
	What to do if we have not dealt with your complaint properly		Do we handle all complaints this way?