What can I complain about?

You can make a complaint if you think we or one of our contractors have:

• done something wrong
• done something badly
• not done something we should have done
• not delivered a service within the time we promised
• not followed the correct policy or procedure

You must make your complaint within six months of when we should have sorted out the problem.

If you are reporting a problem for the first time (for example, a repair), we will treat this as a request for a service. We will not deal with it as a complaint.

In this article

	What can I complain about?		How we will deal with your complaint
	What to do if we have not dealt with your complaint properly		Do we handle all complaints this way?