Do we handle all complaints this way?

No. There are different appeals procedures for some of our services.

For example we deal with complaints about (this is not an exhaustive list):

• a lettings decision through the Lettings Appeals Panel
  
  
• the amount of rent you are paying through the Rent Assessment Panel
  
  
• service charges if you are a leaseholder through the Leasehold Valuation Tribunal

If you are not sure how we will deal with your complaint, please contact Peabody Direct.

In this article

	What can I complain about?		How we will deal with your complaint
	What to do if we have not dealt with your complaint properly		Do we handle all complaints this way?