To make a complaint....

please contact Peabody Direct

Making a complaint

We aim to be an outstanding social landlord and deliver high-quality services to our customers. However, sometimes we make mistakes. 

In every case, we will try to sort out your complaint and use the information you give us to improve our service.

You can make a complaint by either:

• writing to us at Peabody Direct, 45 Westminster Bridge Road, London, SE1 7JB
• emailing Peabody Direct
• phoning Peabody Direct
• filling in our online form

You can read our complaints policy here (pdf, 159KB) or print factsheet (pdf, 167KB)

In this article

	What can I complain about?		How we will deal with your complaint
	What to do if we have not dealt with your complaint properly		Do we handle all complaints this way?