Peabody's performance

You can find information about Peabody's performance here

Annual KPIs

How we performed against our three Customer First principles

These are: do you care about me, can I trust you, are you committed?

Peabody Direct Performance 2013/14 Performance 2014/15
Target
2014/15
Met target?
Do you care? 93% 91% 90% Yes
Can I trust you? 91% 90% 90% Yes
Are you committed? 91% 90% 90% Yes
Overall satisfaction with Peabody Direct 85% 83% 96% No

 

Looking after your homes and community services

Indicator Performance 2013/14


Performance 2014/15

Target
2014/15
Met target?
Overall resident satisfaction with the way Peabody deals with repairs and maintenance 70% 65% n/a** n/a
Overall satisfaction with the quality of residents’ homes 84% 75% n/a** n/a
Satisfaction with repairs being fixed first time 73% 74% 80% No
Satisfaction that appointments were kept 92% 93% 93% Yes
Percentage of homes meeting the Decent Homes Standard

99.7%

99.6%

100% No
Properties with a valid gas certificate 100% 99.97% 100% No

 

**Targets are not set against these measures

Managing our neighbourhoods

Indicator Performance 2013/14


Performance
2014/15

Target 2014/15 Met target?
Estate inspections carried out 100% 100% 100% Yes

Percentage of estates achieving
the gold standard.
(An assessment of cleaning standards to both
internal and external common parts to estates)

98% 97% 95% Yes
Percentage of closed ASB cases that were resolved 77% 81% 75% Yes

 

Community services

Indicators Performance 2013/14 Performance 2014/15


Target
2014/15

Met target?
Number of people into employment 415 525 500 Yes
Number of people in employment after 6 months 137 148 140 Yes
Total number of volunteers 409 572 400 Yes

 

You can find out full information about our performance in Peabody's annual report to residents 2014 (pdf, 789kb)


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