Policies and strategies
Our corporate policies are available below.
Our printed publications, such as policy leaflets and handbooks, are all available for download. If you require a hard copy please contact Peabody Direct.
Anti-social behaviour policy
Find out how to take action against anti-social behaviour.
Compensation policy
How Peabody deals with compensation issues.
Complaints policy
How Peabody responds to and resolves complaints.
(Single) equality policy
Our equality and diversity strategy takes statutory and regulatory requirements into account as well as our own aims, objectives and commitments to the communities within which we work.
Homeowners' service charge policy
Your service charge is the payment you make towards the costs of providing services and maintaining your block and estate.
Improving access to services policy
Peabody’s approach to collecting, recording and maintaining information about residents' language, diversity and disability needs. This information is vital in ensuring that all residents can understand and have full access to Peabody services.
Lettings policy
Peabody’s approach to letting its general needs, supported and older people properties. It covers all allocations to general needs stock made by Peabody including local authority nominations, internal transfers and other referrals.
Parking and sub-units policy statement
Peabody's parking and sub-unit policy sets out our approach to providing parking bays and spaces and garages to residents in conjunction with our parking contractor London Parking Control.
Privacy and confidentiality policy
Read about how we may collect information about you and how our privacy policy protects your data.
Rent arrears policy
Find out about our rent and service charges, and read our rent arrears policy statement.
Repairs policy summary
View a summary of the repairs that tenants are responsible for, and download the repairs policy statement.
Sustainability strategy
We are committed to sustainable development, both for the long-term environmental benefits, and because it is fundamental to our main aim of providing affordable homes.
Peabody launched its first comprehensive Sustainability Strategy in August 2002. We are now working on a revised Environmental Sustainability Strategy that will be available in December 2009.
The new strategy will provide Peabody staff with a revised set of aims for 2011.
Carbon report (PDF, 448KB) and appendicies (PDF, 300KB)
Peabody's report by the Institute of Energy and Sustainable Development at De Montfort University, set out how we can meet the Greater London Authority's target, of a 60% reduction in CO2 by 2025, and deliver zero carbon Peabody estates by 2030. The report sets out the broad refurbishment approaches available to Peabody and provides detailed estimates on the likely cost in delivering these reductions.
Tenants' service charge policy
Some tenancies involve a charge for services. Find out more.
Whistleblowing policy
Updated (June 2010) to include reference to the role of the Tenant Services Authority as a public body to whom whistleblowing allegations within the social housing sector can be made.
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